Convenience stores

Commentary: The vanishing convenience of convenience stores


There are several ways for convenience store operators to stay relevant.

In India, some companies offer “quick delivery” services, with small orders promised with “10-minute delivery”.

The automation of some food services that we see around Singapore, such as automated baristas and vending machines offering sandwiches and hot meals, could also see a presence in convenience stores, not just for coffee but for food. other customizable products such as salads and shakes, and popular items such as bubble tea.

The result can be a revamped convenience store that becomes an integral part of the online and offline shopping experience for the average Singaporean consumer.

Unstaffed automated store formats that eliminate the need for staff can also be a new business model. In recent years, several such unstaffed convenience stores have popped up in Singapore. However, they have not yet become the norm in the regions of the heart.

Pick & Go, founded in October 2019, has four such outlets in Singapore. There’s also Octobox, which has a handful of unstaffed stores. In May, Cheers launched a hybrid store with staffed and unstaffed sections at Nanyang Technological University (NTU). He also owns an unstaffed, cashless store in Tampines.

These unmanned formats have additional advantages in terms of the data that can be collected. Buyer entry and exit times and customer-specific information provided by the app can further help optimize both sourcing and marketing planning.