It’s no secret that the convenience store industry is in a period of major transition. With changing customer expectations, payment methods and security requirements, as well as the rise of electric vehicles, convenience stores around the world face a combination of challenges and opportunities. While it may seem overwhelming at times, the prospect of taking advantage of new opportunities within the industry should confirm that the convenience industry is as vital to everyday life as it ever has been.
To take advantage of new revenue streams, the key to success is a digitally agile system that enables companies to move out of hardware-dominated or complex software systems that are difficult to implement, adjust and manage on a daily basis. These types of systems can get the job done, but they lack the tools and infrastructure for retailers to generate ongoing revenue and future-proof their business using their in-house teams or preferred vendors.
The key to a continuous value numeric system lies in the structure and configuration of that system. When looking for a supplier, retailers must first ensure that the system is based on security. Businesses should ensure that the vendor has a dedicated research and development team that keeps abreast of certifications, requirements, and general payment industry trends. From there, the system itself should be built in such a way that every piece of functionality that runs at the convenience store can be adjusted without having to interact with the larger system. A microservices-based architecture is the ideal way to do this, with the system configured in “mini-software solutions”, each dealing with separate functionality and connected on an agile and open API foundation.
With this type of configuration, the systems become truly agile and independent. If a company prefers one provider for the base of the platform, but different providers for running their car wash, loyalty program, or point-of-sale integration, they are free to choose which providers they want. utilize. The open API base allows for easy integration, and there should be no associated cost for the vendor or third-party integrator to establish the connection.
This configuration also makes the system generally easier to use, especially when the code structure follows industry standards (think Conexxus) and the delivery includes a complete software development kit (or SDK, aka the “instruction manual”). With these two factors, every company’s IT team should be able to really dig in and get a solid understanding of the system, so they can become an authority on the solution as they dig deeper. on the ins and outs.
From there, the more ideas each company has, the better. They can work with their internal teams, third parties, or go back to the vendor to implement the ideas they have. There is no longer a need to wait for the system vendor to determine the timeline and investment for implementations. There’s no longer a total system overhaul to deal with a small piece of functionality. No more expensive and difficult-to-maintain hardware systems. And the best part? The system is now future-proof. Designed to adapt to whatever comes next for the ever-changing convenience industry. Peace of mind and the possibility of return on investment will provide the tools to not only have great ideas, but also to bring them to life.
This post is sponsored by Invenco
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